Terms of Service

KC Flower Truck | PETALER will always strive to provide every customer with excellent service. It is our belief that a satisfied customer equals success. Therefore, we understand your concerns about security and proper fulfillment of any order placed online, via telephone, or in our shop. The following statement explains how our subscriptions work and discloses our Return and Refund Policy.

FLOWER ORDERS

Fresh Material

KC Flower Truck | PETALER makes every effort possible to match requests for colors, varieties, sizes and quantities of fresh floral materials and the client understands that those fresh products and materials are subject to the laws of nature. If a specific match of the highest quality cannot be made to the original contracted items, substitutions will be made at the sole discretion of KC Flower Truck | PETALER for a product of an equal or higher value.

Accountability

Once flower leave the premises of KC Flower Truck | PETALER they are no longer responsible for floral arrangements and/or décor. KC Flower Truck | PETALER cannot be held accountable for contracted items damaged during the course of the event by weather (heat, cold, rain, wind, etc.) or persons other than KC Flower Truck | PETALER staff members.

Force Majeure

If KC Flower Truck | PETALER is not able to perform or provide in entirety its contracted services or products for any reason, not limited to, but including Acts of God, war, civil disturbances, road closures, severe traffic, fire, casualty, or other causes beyond the control of both parties, all payments with the exception of the deposit will be returned in full.

Flower Substitutions

KC Flower Truck | PETALER reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained, and flowers of equivalent value will be used. KC Flower Truck | PETALER flower arrangements are all one of a kind! Each arrangement is subject to flower availability and season.

All flower orders are final. Once the order leaves the store premises or is delivered, KC Flower Truck | PETALER is no longer responsible for the order (i.e.: any damages incurred due to mishandling, transit, weather, etc.)

Cancellation Policy

Things happen! We understand and have you covered! Cancellations or modifications will be considered on a case-by-case basis. Just let us as soon as you can and we’ll be in touch to let you know how we can help. For Shop Wedding Orders we need a minimum of 1-week notice—the more notice, the better!

MERCHANDISE

Shop Merchandise

Things happen! We understand and have you covered! Merchandise may be returned for store credit or exchanged within 30 days of purchase, with receipt or credit card to lookup order. Merchandise MUST be in perfect condition and original packaging. All merchandise sold by KC Flower Truck | PETALER is sold as-is without any guarantee.

DELIVERY

Claim Non-Delivery

In many cases, it is a simple matter that delivery was attempted and no one was available at the home or office to accept delivery and no neighbors or other parties were able to take delivery on the recipient’s behalf. If this is the case, KC Flower Truck | PETALER reserves the right to attempt redelivery of your order. On the rare occasion that we discover no delivery attempt was made, we will provide you with a full refund. If we are unable to substantiate your claim, we reserve the right to reject that claim.

Rejected Delivery

If you place an order and the recipient rejects delivery, whatever the reason, KC Flower Truck | PETALER will not provide a refund and cannot be held liable for the recipient’s decision.

Quality

If a delivery is made, and there is any question as to the quality of the flowers, the recipient should contact KC Flower Truck | PETALER to discuss the matter. In most cases, we will gladly replace the arrangement. However, claims must be made within 24 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.